Why Nobody Wants to Talk Anymore

Think it's time to put a chatbot on your website and install an automated text message system?

Consider this:

• 85% of consumers prefer receiving a text message over a phone call for non-urgent communications.

• 75% of millennials avoid phone calls because they feel they are too time-consuming.

• 67% of people would rather use chat or SMS than talk to a human when interacting with a business.

• 90% of text messages are read within 3 minutes, making SMS an effective communication channel.

In a world that values speed and convenience, chat and text have become the preferred way to connect—fast, direct, and disruption-free.